At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . Diluted share countfor the full year is estimated between 47.2 and 47.6 million. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. This site uses cookies and by using the site, you are consenting to this. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. We combine leading technology partnerships and the CX expertise to enable your success. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000001601 00000 n 0000003270 00000 n With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 mYBTn2[dhVar!#[i:2^/uszZT>lEd. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. time keeping apps, and training on client products and procedures. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. They frustrate consumers and can hurt your brand. Written by George Maybach for Fintel ->. How do I operate more efficiently with automation. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000024733 00000 n And disconnected customer experiences create unhappy customers. What You'll Be Doing . We combine leading technology partnerships TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 0000125548 00000 n 0000005949 00000 n 0000041483 00000 n In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000008248 00000 n 0000005417 00000 n ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. When it comes to your customers, only the best technology will do. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Fourth Quarter 2022. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Understand your customers on a deeperlevel. Eliminate friction and create value . Elevate your sales team through sales outsourcing, including a customized growth services playbook. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z To learn more visit us athttps://www.ttec.com. Privacy Policy. Your industry has its own set of challenges. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . Reduce cost and improve CX with recommendations from your front-line employees. We combine leading technology partnerships and the CX expertise to enable your success. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000125245 00000 n 0000119471 00000 n Operating Income was $168.5 Million or 6.9 Percent of Revenue. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". 0000001176 00000 n Empower your frontline employees Learn more. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO When typing in this field, a list of search results will appear and be automatically updated as you type. We combine leading technology partnerships and the CX expertise to enable your success. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. Locations. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Empower your employees with the right training and tools to deliver amazing customer experiences. Consumers choose where, when and how they interact with you. Learn what we've learned from a resource 0000050107 00000 n HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. ", Marty Deghetto will retire from TTEC on November 2, 2020. Disconnected systems create disconnected customer experiences. When it comes to your customers, only the best technology will do. 0000001676 00000 n CE1Q EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. Options New. and reduce cost to serve. 0000032457 00000 n A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. from 8 AM - 9 PM ET. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. 0000043061 00000 n Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Get the agile tools to transform your total experienceone stage at a time. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Koskovich was previously COO at Telus . Privacy Policy. F|66Hxw PR Newswire (US) Full Year 2022. 0000035148 00000 n 0000000016 00000 n {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. 0000124950 00000 n from 8 AM - 9 PM ET. . From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. 0000020166 00000 n 0000121522 00000 n 0000013691 00000 n Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 0000022600 00000 n We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream 0000031554 00000 n 0000017350 00000 n One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. Then manage and measure it all through a single platform to grow customer lifetime value. Get better at textingthem. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. 0000006368 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. When it comes to your customers, only the best technology will do. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. strategies for right now, Building for CX: End-to-end possibilities, Top customer service With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 0000026716 00000 n a great experience to their customers, build customer loyalty, and grow their business. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. "I am excited to welcome Chuck back to the TTEC family. Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. 0000021593 00000 n . r\a W+v%J+aW] v%* Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Regardless of the products . We combine leading technology partnerships and the CX expertise to enable your success. 0000008880 00000 n There is nothing worse than a dumb bot. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. About Us. Do Not Sell or Share My Personal Information. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Reduce cost and improve CX with recommendations from your front-line employees. 0000156098 00000 n Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. The power of big with the agility of small. Humanify(R) DEI+ Bot . TTEC empowered a health benefits company to handle more calls, better andfaster. 0000009179 00000 n _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy The best outcomes. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream "In the last 10 years, TTEC has doubled in size and more than doubled its profit. r\a W+ 0000163153 00000 n OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. READ THE CASE STUDY. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. I have undertaken formal Genesys training on both products. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. base with new products and services 4. ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Effective tax ratefor the full year is estimated between 22 and 24 percent. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. News Mar 2, 2021. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. To learn more visit us at https://www.ttec.com. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Cision Distribution 888-776-0942 And, when that experience makes customers and employees happy, its an investment that sustains itself. 0000012659 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. 0000022096 00000 n 0000001643 00000 n The experience economy has created an explosion of interaction volumes across a myriad of channels. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. )~&njp~~? Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.