EMC Note that only cash value can be directly transferred. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. After that, you need to tag on and off for each ride. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. BART will also refund full unused paratransit ticket books. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Stanford University. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. What do you recommend for getting this resolved? Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. If your card is registered, contact us so we can block your card from further use. As others have said, you can get it on the Clipper phone app for free. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. EMC /Tx BMC At your request, we can mail you a new card with your balance restored, typically within 2 business days. Learn more about Clipper on your phone. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Directions to Zide needed from Union Square. Learn More Paper tickets balances cannot be transferred onto a Clipper card. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. We recommend that you do. Credit Card Type (check one): o MasterCard . /Tx BMC /Tx BMC Otherwise, you will be logged out automatically. Eventually, we got the refund. You wrote about Clipper freezing accounts. 7) d"W0%Q T /Tx BMC endstream endobj 224 0 obj <>stream Clipper is a regional transit card that can be used on all transit in the Bay Area. If you have a question, please call (510) 464-6841. Describe the situation, including your account information. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. A: No. Skip the side navigation menu and go to the main content. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. There is a $5 fee for this service. If a Clipper card is not used for six months, it can be deactivated. The old website used to show added values, ready to be activated, but no longer does. Should I stay at a hotel near the airport? If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. /Tx BMC Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Log in to your profile to sign up for occasional updates. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. 0 0 10.1455 10.364 re If youre not paying with Clipper, please see an attendant for information about ticket purchase. 0 0 10.1455 10.364 re In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream For details about how to apply for a refund, download theClipper Cancellation Form. EMC I havent needed to use it in that time. If your card is registered, contact us so we can block your card from further use. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . o Discover . 0.749023 g Add value, set up autoload, and check your balance! You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. But alas, no longer on bART as they now wont let you exit like they used to. Riders have 2 options for getting a refund: Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Learn more about our privacy policy. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. If you forget to tag on and/or off, you will be subject to citation. E\i\\ Station Agents can also provide pre-addressed envelopes to Treasury. Treasury will mail you a check. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Is there a way to purchase the card without paying the fee? However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. The Go Pass is valid for thecalendar year: from January 1through December31. H237402VH2P0P04341Qf& Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Key Clipper information translated to Spanish. Your session is about to expire due to inactivity. /Tx BMC Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. How can I cancel my card and get a refund? You can have multiple adult cards associated with a single account. A: Many others are praying, as well. H237402VH2P0P04341Qf& It is recommended that items of value be insured when selecting this option. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Otherwise, you will be logged out automatically. Mail the ticket(s)toBART's Treasury Department. o Visa . /Tx BMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Warriors Ferry / Chase Center Service E\\y\F@B.DHR!"g/ Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. EMC Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Metropolitan Transportation Commission . For details about how to apply for a refund, download theClipper Cancellation Form. H*2T0T3415Rf& If you don't want to deal with that, just pay the $3 to get the card. No. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. No service to Chase Center atthis time,stay tuned for updates. 0 0 10.146 10.364 re People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. (For example in NYC one can buy MetroCard at the airport without a fee.) All Access Digital offer for just 99 cents! (Some limitations may apply.) Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. A Station Agent canhelp process a ticket refund request. about the future of clipper (external link). EMC 0 0 10.1455 10.364 re Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. /Tx BMC Refund will be given as Returns shipping; 14 days: Money Back: . EMC H*2T0T341f& Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Graduate students are not eligible for a free Go Pass after this date. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). A: Fire off an e-mail to clipper@bayareametro.gov. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). EMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. So what you could do is to rack up a negative balance to offset the $3 fee. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. f Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Get it back from them when you plan your next trip to San Francisco. No. /Tx BMC f Otherwise, you will be logged out automatically. All Go Pass users should register their Clipper cards on Clippers website. EMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Learn More about the future of clipper (external link). The site navigation utilizes arrow, enter, escape, and space bar key commands. And my Oyster card. /Tx BMC As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . f For more information, including fines, please see Caltrain's fare evasion policy. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Key Clipper information translated to Chinese. Subject . endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Due to observed delivery issues this is a less secure option. EMC Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. What can I do with an online Clipper account? Need to Order a Clippercard? endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Include the card number in your description. EMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. E\\y\F@B.DHR!"g/ Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder.