INFO 30-Apr-2020 13:39:26,275 [0x00002440]: RefId:[34fea324-27ca-409a-bd17-79fffb576047] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,706 [0x00002440]: RefId:[a1045b47-6253-4867-ac14-d15ae6af42ee] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged The reason this is happening is that the calibration of these sensors is a little bit off, as when you tilt or move your head wearing the headset, the same Focus 2 thinks that you are putting the headset down from your head or putting it up. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Connectivity Bluetooth, USB, 2.5mm Jack. INFO 30-Apr-2020 13:39:26,518 [0x00002440]: RefId:[213d4efe-5a7d-45a0-8c81-7ebebe80cc5a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} A330D power options; USB powering; Wired interfaces; 1 USB 2.0 type A connector (remote control side) 3.5 mm headset plug (headset side) 3.5 mm headset socket (remote control side) Audio . endobj Recently, whenever I mute/I mute myself in a meeting, I get a really loud verbal notification that overrides what my team members are saying. Until 3 or 4 weeks ago, I was able to use and integrate my Plantronics Savi W8220-M headset with MS Teams. INFO 30-Apr-2020 13:39:25,745 [0x00002440]: RefId:[933ce551-1fb0-4c27-9b0a-9e15019f167e] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Right-click on the Plantronics device and choose Properties. |__Inter-Tel 85xx, 86xx Headsets Only things I can think of is in Hub General settings you can turn off mute reminder. While the call is active, mute the call from the device or Lync. Go to Hardware and Sound. |__NEC Dterm Series, DSX Headsets INFO 30-Apr-2020 13:39:24,727 [0x00002440]: RefId:[449284a9-a7d5-41eb-b6e7-1bac5c3fb9d7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,058 [0x00002440]: RefId:[04367436-6173-4784-af9c-d82da8a8b0af] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. INFO 30-Apr-2020 13:39:25,254 [0x00002440]: RefId:[6e9f25c6-b0bc-4c2e-8716-67dcd45c7e93] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} KB4557957 https://support.microsoft.com/en-gb/help/4557957/windows-10-update-kb4557957 |__Avaya Phone 94xx, 95xx Headsets INFO 30-Apr-2020 13:39:25,647 [0x00002440]: RefId:[374e83d3-c160-46c9-9db3-ed096120e1b8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Your will also hear an audible notification through the headset speaker. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, use only OEM replacement batteries by Plantronics. Read helpful reviews from our customers. Thanks b b. I will get the team to take a look. INFO 30-Apr-2020 13:39:25,022 [0x00002440]: RefId:[ad0ff72f-8952-4b5d-8abf-adadf8a832d7] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:31,875 [0x00004ba0]: RefId:[d9fb1326-1d16-4bfe-91ff-de618a76f5ee] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged CcE[Z9Ttt40IFFq e` ( J0 @-Jf@1FAzJB 9>@@AE';j,f!Lfvespx(?r&!L INFO 30-Apr-2020 13:39:24,903 [0x00002440]: RefId:[0a250ff1-d1d0-4781-82ee-a64cc3ae93bf] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,061 [0x00002440]: RefId:[1c0fa8ca-6f7d-4a63-9d5c-b2811b319c7d] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Hopefully this helps you to enjoy your Poly Focus 2 headset. endobj Plantronics - Blackwire 3210 - Wired, Single Ear (Monaural) Headset with Boom Mic - USB-A to connect. This error also extends beyond just SfB borders breaking an aspect of the entire MacOS given that once this mute situation starts it affects all applications with audio and continues after SfB is shut back down. INFO 30-Apr-2020 13:39:25,785 [0x00002440]: RefId:[2dbeb0db-2d48-49e1-9370-3b0fc2eb8ddf] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:31,864 [0x00004ba0]: RefId:[88d720ba-58d4-467a-a837-0ccb65ef5fd8] Plantronics::CallManager::terminateCall - TerminateCall Call( ID: <1> ConfID: <0> InConf: <0> ) Sorry for inconvienience. I have quit, and rebooted, and it still happens. It's been over a week now and the issue still exists, can we get an update or ETA from MS? Click on Sensors & Presence. INFO 30-Apr-2020 13:39:24,974 [0x00002440]: RefId:[a07963e9-8958-41fe-b49a-9de6cd398be8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). For HP product support, please visit the HP Customer Support poly | Support Products DOWNLOADS & APPS Community Contact Support (0 ratings) ARTICLE ID: 000064053 Last Published Date: UPC 0017229171152. Has anybody else read elsewhere about similar problems? INFO 30-Apr-2020 13:39:25,177 [0x00002440]: RefId:[01e597e8-6a1a-4cbd-8375-cc4239e1c71d] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Plantronics 27708-01 Specs. Pain in the rear! |__Cisco 69xx,78xx,79xx,89xx,99xx INFO 30-Apr-2020 13:39:25,420 [0x00002440]: RefId:[52951ecb-0bba-4c93-a4f6-888b384b417c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Toshiba DP5xxx, DKT3xxx Headsets INFO 30-Apr-2020 13:39:26,063 [0x00002440]: RefId:[5c8e21f5-bf0e-4a43-aebf-b64a740afbd8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:25,685 [0x00002440]: RefId:[9f7fda25-45b5-40c6-80c5-d83f9f068a93] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:17,459 [0x00004ba0]: RefId:[c6ff2240-50d3-4648-bb78-0ee44cbd3184] Plantronics::CallManager::answeredCall - AnsweredCall Call( ID: <1> ConfID: <0> InConf: <0> ) New. 692 0 obj INFO 30-Apr-2020 13:39:25,097 [0x00002440]: RefId:[30d7a207-fbe6-4eaa-b65c-a853a15a744d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Can you please file the bug through the Help/Report an issue menu. INFO 30-Apr-2020 13:39:26,849 [0x00002440]: RefId:[1eefcc6f-db79-468d-a340-72c0d3b2a8de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Aastra Phone Headsets INFO 30-Apr-2020 13:39:31,873 [0x00004ba0]: RefId:[6364d301-c5b9-4549-ab5c-27f6953cefa3] Plantronics::CallManager::MonoOnOff - elapsedTimeInMilliSec : 14000 MPN 20921501. 685 0 obj INFO 30-Apr-2020 13:39:24,924 [0x00002440]: RefId:[b96392a5-064c-45df-b28d-8c9726f82373] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Sharing best practices for building any app with .NET. INFO 30-Apr-2020 13:39:17,737 [0x00003980]: RefId:[1698737c-a111-424d-a191-8fc3615c3c75] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:25,726 [0x00002440]: RefId:[25f26156-8dc8-40ec-b18b-76b0ed397d46] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Details Select delivery location Usually dispatched in 7 to 8 days Sold and fulfilled by Global Klamp. INFO 30-Apr-2020 13:39:26,951 [0x00002440]: RefId:[bef4675c-159e-41cf-af99-5ef6102db6a3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} You can mute and unmute your headset using Plantronics Hub. |__Wireless Headset Systems CORDED HEADSETS 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon until you hea r "pairi ng" and the hea dset LED s flash red and blue. As of August 29, 2022, HP Inc. completed the acquisition of Poly. 682 0 obj INFO 30-Apr-2020 13:39:25,812 [0x00002440]: RefId:[584089ec-aa72-4437-a96f-c5be4e6ea4de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,098 [0x00002440]: RefId:[14a7a913-2faf-4afd-84a7-e5ce4a79f9de] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[41ccfff4-3911-4d07-ba05-3eef253ee5ef] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} UPC: 017229003392. |__USB Headsets Double-click your default audio playback device to view its properties. Is it possible to disable that notification? It's unfortunate that the current release is not helping - it seems it even worsened the situation, never thought THAT would even be possible. You can mute and unmute your headset using Plantronics Hub. Here is the SessionManager.log extract: INFO 30-Apr-2020 13:39:26,369 [0x00002440]: RefId:[c22e216c-3373-44c8-8808-a04e636ed34e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. One question is are you using Sierra? INFO 30-Apr-2020 13:39:26,350 [0x00002440]: RefId:[ca5b0253-9ef6-4b27-b912-c3882fb89fd0] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} headset is turned off as long as the headset is connected to a 3 5 mm inline audio voyager 6200 uc user guide plantronics Sep 28 2022 web To mute or unmute your headset, click the headset icon in the System Tray. INFO 30-Apr-2020 13:39:26,933 [0x00002440]: RefId:[272d397d-6f49-4b77-82b7-83ba518dba1d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} It's a POS. INFO 30-Apr-2020 13:39:25,589 [0x00002440]: RefId:[7614e514-9e1c-4485-84a3-ab15551a15b3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Page 14: Advanced Features We are tracking an auto mute issue but it is within SFB Mac app itself. However If I join meeting from MS teams on iphone, the mute button does work. The Plantronics QD In-Line Mute Switch allows you to add a mute switch to the quick disconnect cable used on any H-series headset. INFO 30-Apr-2020 13:39:25,080 [0x00002440]: RefId:[4dbcceaf-d079-4273-a4dd-cbb727811205] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. Once uninstalled, what is the best link to use to download the new software? This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. endobj 'UdKN =Ior!#Ur'. INFO 30-Apr-2020 13:39:26,094 [0x00002440]: RefId:[155e7bba-5acb-4a98-bccf-e54962e20a0a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This option is if you cant download third party software in your computer. With mute still on, end the call (either from the device or Lync). INFO 30-Apr-2020 13:39:25,290 [0x00002440]: RefId:[4f171816-23b9-490b-a2ce-f122e53bfefe] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,972 [0x00002440]: RefId:[c8b51e37-7a83-4b48-aab9-949afb7c6ffd] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} startxref 1. |__Jabra Direct Connect Headsets Brand Plantronics. INFO 30-Apr-2020 13:39:25,419 [0x00002440]: RefId:[4cb93dfe-4461-4175-a311-c1880dba7ce4] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} The headset will continue to give a triple beep every 15 seconds. INFO 30-Apr-2020 13:39:26,071 [0x00002440]: RefId:[dd0fbf02-b5ec-412e-abe5-d293fcb04be1] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. 4V630tX24+9 I assumed (perhaps incorrectly) that feedback here would be read by someone with the ability to take action. Most Plantronics headsets give users the option to mute their headsets using the volume buttons on the device. INFO 30-Apr-2020 13:39:26,295 [0x00002440]: RefId:[a78ceac3-1181-431e-9026-a9d63d64d329] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Product Summary POLY Blackwire C3220, Headset, Head-band, Office/Call center, Black, Binaural, Volume +, Volume -. It has 180-degree pivoting speakers and a flexible microphone boom. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. For the same reason that you cant be stiff all day when on a call and need to move with your headset Poly had offered a solution as today that avoids this glitch until they fix this matter with the latest firmware update when available. Whatever the need, you have the ability to turn on and off the microphone on your Plantronics noise canceling headset whenever you like. INFO 30-Apr-2020 13:39:26,774 [0x00002440]: RefId:[0bcd4613-ac1c-4a21-a61b-b2039534a161] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Thank you. headset overview a status led b power button c mic mute mic . Police there asked people to stay off the roadways just before rush hour was set to start, with a warning that people should not call 112 in the area unless they are in life threatening danger. Go to settings. |__Plantronics Wireless Headsets INFO 30-Apr-2020 13:39:26,132 [0x00002440]: RefId:[c9c74928-9770-447a-ab89-113452b641db] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,904 [0x00002440]: RefId:[d6a286bd-dcb2-4cb0-a104-559ea3693f6f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,400 [0x00002440]: RefId:[386f60ca-6657-4137-89b1-6b8d303fdc19] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,388 [0x00002440]: RefId:[bcf68f96-1a77-47c4-a273-60b7640b3963] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,629 [0x00002440]: RefId:[05770c7e-c015-4bed-8eaa-9a75d444a1b0] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). <>/MediaBox[0 0 612 792]/Parent 679 0 R/Resources<>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> . With mute still on, end the call (either from the device or Lync). Answer I drive oil trucks 12 hours a day and it never dies and I'm on and off the phone all day long, . Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself.