Under the Freedom of Information Act, please can you supply the following information: 1. The cooperative is reducing the supply of hot water due to. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. If necessary, they will arrange to remove or seal it (through our repairs team). Your own home. 1982 Crawley Borough Council election. We use some essential cookies to make this website work. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Crawley Borough Council. You can request it through your 'My Housing Tenancy' online account. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. You can change your cookie settings at any time. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. These include: Rent enquiries including difficulties paying your rent Mutual exchange. It is usually found in your kitchen below the sink but not always. Thank you for your patience. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Repairs. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. These may subsequently be treated as a complaint if we dont deal with the original request. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Failure to do so could give you grounds to make council house disrepair claims against them. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Next . You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. *Working hours: * 37 per week. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Dont include personal or financial information like your National Insurance number or credit card details. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Previous. Report a repair online for your home. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Crawley Borough Council. Special circumstances for accepting a review after 1 month has passed may be considered. Council tenant rights and responsibilities; YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Housing. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. All rights reserved. These cookies track visitors across websites and collect information to provide customized ads. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Council housing repairs Report a repair You can request a repair online. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. It will take only 2 minutes to fill in. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Crawley Borough Council. Hotjar sets this cookie to detect the first pageview session of a user. The Housing Repairs service is critical to our tenants and leaseholders. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. 2. Failure to do so could give you grounds to make council house disrepair claims against them. The team were very helpful and understanding of my dangerous situation. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. London Home; Features; Services; About; Contact; Login; Get Free Demo A stopcock is a valve for turning the cold water system in your home on and off. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Repair loan can be awarded up to 5,000 to meet the cost of repair works. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. You have rejected additional cookies. Please do not leave children under 16 alone in your home while we are working. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Homelessness prevention work. Content and site Copyright Crawley Borough Council 2020. 182-184 High Street Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. You also have the option to opt-out of these cookies. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. If the repair is an emergency, you should call us immediately on 01709 336009. We also use third-party cookies that help us analyze and understand how you use this website. When there is a formal legal claim against the council or legal dispute. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. The pattern element in the name contains the unique identity number of the account or website it relates to. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Services for our tenants, including rent, repairs, new homes and managing your tenancy. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. These cookies do not store any personal information. 590 requests. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. You can request a repair to your council property to fix an urgent problem. Hotjar sets this cookie to detect the first pageview session of a user. This cookie is used to store the language preference of the user. A request for a service (e.g. If you are a tenant, please report your non-emergency repairs online. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Council news, community updates, local events and more. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within.